Refund and Return Policy
At JonesyJones, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exchanges
If you wish to exchange an item, you must return the original item and place a new order for the desired item. We will process the new order as a separate transaction.
Exceptions
Certain items are non-returnable and non-refundable:
- Personalized/customized items
- Items marked as final sale
- Gift cards
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately so we can resolve the issue. We may require photographic evidence of the damage or defect to process your request.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
How to Initiate a Return
To initiate a return, please contact our customer service team at [email protected]. Please include your order number and the reason for the return in your communication.
Policy Changes
We reserve the right to modify this refund and return policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the new policy.
Contact Us
If you have any questions about our refund and return policy, please contact us at Jonesy Jones.